What the service is
A service agreement for eligible plumbing and drainage assistance.
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PLUMBING & DRAINAGE SERVICE PLANS
Practical help when plumbing problems disrupt your home.
Homesure Plumbing & Drainage plans give customers a clear route to request assistance for eligible household plumbing and drainage issues.
How it helps
Useful support without fear-based selling.
Clear plan terms and a simple route to request help when a plumbing or drainage problem disrupts your home.
How to request help
Contact Homesure with details of the issue and your customer information if available.
What happens next
Homesure reviews the request against the services included within your plan.
Plumbing & Drainage plans
Choose the level that fits your home.
Compare the services included within each plan and choose the option that best reflects the areas of your home you would like Homesure to support.
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Before you choose
Key service limits
There is no stated limit on the number of repair requests, subject to the individual and Plan Period service limits, eligibility, exclusions and Homesure Terms & Conditions.
- 01Maximum £500 for an individual repair or replacement request
- 02Maximum £2,000 total during each Plan Period
- 03No repair requests during the first 30 days of the plan
- 04Annual boiler service is available after more than 12 months on plans that include boiler servicing.
Important exclusions
The following is a summary only. Plan-specific conditions and exclusions apply.
- General maintenance such as dripping taps and overflows
- External plumbing fixtures and external pipework
- Leaks occurring only while an installation is in use, including certain waste-pipe leaks
- Replacement of sanitary ware
- Replacement or repair of domestic items and their hoses
View all exclusions (9)Show fewer
- Shared drainage facilities
- Macerators
- Certain replacement toilet bowls and cisterns
- Cosmetic matching of replacement parts
Read the full applicable Terms & Conditions before joining.
Service scope
Eligible home-emergency assistance.
- Drains and plumbing systems
Sudden damage, blockage, breakage or flooding affecting the drains or plumbing system.
- Tanks, taps and pipework
Water-storage tanks, internal taps and pipework where the issue causes a home emergency.
- Toilets
Toilet bowl or cistern failure where no other toilet works in the home.
Included categories
Plumbing and drainage comparison.
Service
Plumbing & Drainage Basic
Plumbing & Drainage Total
Plumbing & Drainage +
Boiler
Not included in Plumbing & Drainage Basic
Included in Plumbing & Drainage Total
Included in Plumbing & Drainage +
Annual boiler service after the first 12 months
Not included in Plumbing & Drainage Basic
Included in Plumbing & Drainage Total
Included in Plumbing & Drainage +
Central heating
Not included in Plumbing & Drainage Basic
Not included in Plumbing & Drainage Total
Included in Plumbing & Drainage +
Plumbing
Included in Plumbing & Drainage Basic
Included in Plumbing & Drainage Total
Included in Plumbing & Drainage +
Drainage
Included in Plumbing & Drainage Basic
Included in Plumbing & Drainage Total
Included in Plumbing & Drainage +
Eligible household appliances
Not included in Plumbing & Drainage Basic
Not included in Plumbing & Drainage Total
Not included in Plumbing & Drainage +
Complete Home Care
Bring several home services together.
Complete Home Care includes boiler, central heating and eligible appliances. Complete Home Care+ adds plumbing and drainage.
Compare Complete Home CareService agreement model
Clear services, clear terms.
The essentials are set out before you choose your plan.
Plan fee
You choose a plan and payment frequency before joining.
Repair request
When you need help, contact Homesure with the details.
Plan terms
The Terms & Conditions explain the services included.
Plumbing FAQs
Clear answers before you choose.
What plumbing and drainage services are included?
Services include eligible sudden damage, blockage, breakage or flooding affecting the drains or plumbing system, water-storage tanks, internal taps and pipework where the problem results in a home emergency, and toilet failure where there is no other working toilet in the home.
How do I request assistance?
Contact Homesure and describe the problem. The team will explain the appropriate next step under your plan.
Where can I read plan conditions?
Read the Homesure Terms & Conditions (28 September 2026) for complete inclusions, exclusions and service limits.
Homesure service plans
Choose practical plumbing and drainage support.
Compare Homesure service plans or speak to the team about the right next step for your home.