Homesure Warranties

Smell gas or suspect a gas or carbon-monoxide emergency?

Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.

1. How to cancel

To cancel your Plan, contact Homesure directly on 0800 068 3534, email customerservice@homesurewarranties.co.uk, or write to Homesure Warranties Ltd, Alum House, 5 Alum Chine Road, Westbourne, Bournemouth, Dorset, England, BH4 8DT.

If you pay by Direct Debit, cancelling the Direct Debit with your bank does not by itself notify Homesure that you want to end the Plan. Please tell us directly so we can process your request and confirm any refund or amount due. Your rights under the Direct Debit Guarantee are unaffected.

2. 14-day cooling-off period

For a distance or off-premises service contract, you normally have a statutory 14-day cancellation period beginning on the day after the contract is entered into. If you cancel within the applicable cooling-off period before services have begun, you will normally receive a refund of payments made.

If you expressly ask Homesure to begin providing services during the cancellation period and later cancel, you may have to pay a proportionate amount for services supplied up to the point of cancellation. The statutory right is only lost before the end of the 14-day period where the service has been fully performed following your express request and your acknowledgement that the right would be lost once the service was fully performed.

3. Cancellation after the cooling-off period

You may still ask to end the Plan before the end of the Plan Period. Under our Terms & Conditions, the following applies unless your statutory rights require a different outcome:

  • If you have not received repair or replacement services during the current Plan Period, fees paid in advance for remaining full months are refundable.

  • If you have received repair or replacement services, a refund is not normally due and Homesure may require payment of the cost of services already supplied, capped at the Plan fee for the current Plan Period less fees already paid.

  • If you cancel within the first 12 months, an administration charge of up to £25 may apply.

4. If Homesure ends the Plan

The Terms and Conditions explain when Homesure may end a Plan. Where Homesure ends a Plan on notice for reasons not caused by your breach, the current Terms provide for a pro-rata refund of fees paid in advance for the remaining unexpired period.

5. Refunds

Where a refund is due, Homesure will process it using an appropriate payment method as soon as reasonably practicable. The time taken for the refund to appear in your account may depend on your bank or payment provider.

6. Model cancellation wording

You can cancel using any clear statement. If you prefer, you may send the following: “I give notice that I cancel my Homesure service plan.” Include your name, address, Plan number if available and the date.