Services listed
Your selected plan identifies the home-service categories available to you.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.
HOW HOMESURE WORKS
Straightforward help, from choosing a plan to requesting assistance.
Homesure provides home service plans for boilers, plumbing, drainage and eligible household appliances. Each plan sets out the services available and the terms that apply.
From plan to practical help
Four clear steps.
Understand what happens before you join and when you contact Homesure for assistance.
- 01
Compare the plans
Review the service categories, payment amounts, limits, eligibility and exclusions for each available plan.
- 02
Choose your plan
Select the home services you would like Homesure to provide and read the Homesure Terms & Conditions.
- 03
Contact Homesure when you need help
Tell the customer-service team what happened and provide the useful details about your service or repair request.
- 04
Homesure explains the next step
Homesure will assess the request and, where applicable under your plan, arrange the appropriate assistance.
Clear from the start
Know what your service plan means.
Homesure plans are service agreements, not insurance policies. The Homesure Terms & Conditions explain the arrangement in full.
Payment details
The amount and payment frequency are shown before you join.
Terms & Conditions
The Homesure Terms & Conditions explain eligibility, service limits and exclusions.
When you need assistance
Tell Homesure what happened.
Contact the customer-service team with a clear description of the issue. Homesure will assess the request and explain the appropriate next step available under your plan.
Request AssistanceHomesure service plans
Ready to find the right starting point?
Use the Homesure plan finder or compare every available service plan.