Your details
Name, phone and email so Homesure can respond.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999
Available 24 hours a day and free to call.
Customer repair request
Request assistance for a home service issue.
Share the information Homesure needs to route your request. Do not use this form for emergency services.
Before you start
Have the useful details ready.
This keeps the request focused on routing support and avoids exposing customer information in URLs.
Plan details
Customer or plan number if you have it.
What happened
A clear description of the service issue and the part of the home affected.
Request form
Tell Homesure what happened.
Homesure service plans
Need to speak to Homesure now?
Compare Homesure service plans or speak to the team about the right next step for your home.