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COMPLETE HOME CARE

Bring more of your home’s essential services together.

Complete Home Care is the modern Homesure name for wider home-service plans that bring several service categories into one straightforward agreement.

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Complete plans

Compare Complete Home Care options.

Complete Home Care includes boiler, central heating and eligible appliances. Complete Home Care+ adds plumbing and drainage.

Complete Home Care

Boiler, central-heating and eligible appliance services in one plan.

£36.98/month

What’s included

BoilerAnnual boiler service after the first 12 monthsCentral heatingEligible household appliances24/7 emergency assistance line

Key service limits

Important limits apply — £500 per individual repair/replacement request, £2,000 per Plan Period and an initial 30-day repair-request waiting period.

Annual boiler service available once the plan has been held for more than 12 months.

Plan terms confirm agreement length and payment dates.

View all service limits

Enquire about this plan See Plan Details

Complete Home Care+

Everything in Complete Home Care, with plumbing and drainage added.

£42.98/month

What’s included

Everything in Complete Home Care, plus:

PlumbingDrainage

Key service limits

Important limits apply — £500 per individual repair/replacement request, £2,000 per Plan Period and an initial 30-day repair-request waiting period.

Annual boiler service available once the plan has been held for more than 12 months.

Plan terms confirm agreement length and payment dates.

View all service limits

Enquire about this plan See Plan Details

Before you choose

Key service limits

There is no stated limit on the number of repair requests, subject to the individual and Plan Period service limits, eligibility, exclusions and Homesure Terms & Conditions.

01Maximum £500 for an individual repair or replacement request
02Maximum £2,000 total during each Plan Period
03No repair requests during the first 30 days of the plan
04Annual boiler service is available after more than 12 months on plans that include boiler servicing.

Important exclusions

The following is a summary only. Plan-specific conditions and exclusions apply.

Boilers over 15 years old
Boilers not serviced within the preceding 12 months
Non-mains-gas, LPG, oil-fired and warm-air systems
Appliances not registered on your Plan Summary
Appliances used for commercial or business purposes

View all exclusions (8)

Routine cleaning, maintenance and cosmetic damage
External plumbing fixtures and pipework
Shared drainage facilities

Read the full applicable Terms & Conditions before joining.

Before joining

Check the full plan terms.

Complete Home Care combines several service categories, so eligibility and exclusions can differ across boilers, heating, appliances, plumbing and drainage.

The Homesure Terms & Conditions (28 September 2026) confirm what is included in your selected plan.

Read Terms & Conditions

Service categories

What can sit inside a combined plan?

Service

Complete Home Care

Complete Home Care+

Boiler

Annual boiler service after the first 12 months

Central heating

Plumbing

Drainage

Eligible household appliances

Choosing a complete plan

Who these plans may suit.

Complete Home Care may suit customers who prefer one Homesure service agreement for multiple parts of the home, subject to the services included in the chosen plan.

Complete Home Care

Boiler, annual boiler service after the first 12 months, central heating and eligible appliances.

Complete Home Care+

Everything in Complete Home Care, with plumbing and drainage added.

Full terms first

Read the applicable service limits, eligibility rules and exclusions before joining.

Engineer speaking with a homeowner in a British home

Real household support

A wider plan for everyday home disruption.

Complete Home Care brings boiler, central heating and eligible household appliances into one Homesure service agreement, with plumbing and drainage added in Complete Home Care+.

Service agreement model

Clear services, clear terms.

The essentials are set out before you choose your plan.

Plan fee

You choose a plan and payment frequency before joining.

Repair request

When you need help, contact Homesure with the details.

Plan terms

The Terms & Conditions explain the services included.

Complete Home Care FAQs

Questions about combined plans.

Is Complete Home Care the same as Surecare?

Complete Home Care is the current Homesure name for our wider home-service plans, previously known as Surecare.

Does Complete Home Care include plumbing and drainage?

No. Standard Complete Home Care does not include plumbing or drainage.

What is different in Complete Home Care+?

Complete Home Care+ includes everything in Complete Home Care and adds plumbing and drainage.

Homesure service plans

Bring your home-service plan together.

Compare Homesure service plans or speak to the team about the right next step for your home.

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