Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.
Straightforward service plans for your boiler, plumbing, drainage and household appliances — with real people on hand when something goes wrong.
Homesure service plans
Choose the parts of your home you’d like Homesure to help look after.
Boiler-related services available through a straightforward monthly plan.
FROM £17.98/MONTH
Service availability, repair limits, exclusions and eligibility conditions apply. See the relevant plan details and Terms & Conditions.
View Boiler Plan
Plumbing and drainage assistance for eligible service requests.
FROM £12.98/MONTH
Service limits, exclusions and eligibility conditions apply.
View Plumbing Plan
Assistance with eligible household appliances described within your plan.
FROM £5.98/MONTH
Only registered eligible appliances are included. See the relevant plan details and Terms & Conditions.
View Appliance Plan1 of 3
Want everything in one place?
Bring multiple home services together within one straightforward Homesure plan.
FROM £36.98/MONTH
Services included in your plan
Complete Home Care+ also adds plumbing and drainage.
The Homesure difference
Homesure provides home repair and maintenance services under a service agreement.
When you join a Homesure plan, you’re paying for the services described within your plan rather than purchasing an insurance policy.
A regular plan fee gives you access to the home services included within your plan.
If you need assistance, contact Homesure and we’ll assess the issue and, where applicable under your plan, arrange an approved engineer.
We’ll tell you what’s included, what’s not included and any applicable service limits before you join.
How Homesure works
Select the home services you’d like Homesure to provide.
Tell Homesure what’s happened and we’ll assess your repair or service request.
Where the requested service falls within your plan, we’ll arrange the appropriate assistance.
Practical repair assistance
When something goes wrong at home, you don’t want complicated paperwork.
Tell us what’s happened and our team will help assess the problem and arrange the appropriate assistance under your service plan.
Request a RepairClear from the start
A simple overview of the service-agreement model.
See full plan termsClear customer support
Real people, ready to help — however you prefer to get in touch.
Help and support
Straightforward answers about Homesure service plans.
Homesure plans are service agreements under which Homesure provides and/or arranges the home services described in your plan. They are not insurance policies.
Contact our customer care team and tell us what’s happened. We’ll ask you some questions about the problem and explain the appropriate next steps.
Repair requests cannot currently be made during the first 30 days from the start date of your plan. Where included, the annual boiler service becomes available after the plan has been held for more than 12 months.
Where an engineer visit is appropriate under your plan, Homesure can arrange an approved contractor.
Every plan has specific inclusions and exclusions. Existing faults, unregistered appliances, unauthorised repairs, cosmetic damage, commercial use and routine maintenance not expressly included are generally excluded. Plan-specific exclusions also apply.
Yes. For a distance or off-premises service contract, you normally have a statutory 14-day cancellation period beginning on the day after the contract is entered into. You can also ask to end your plan afterwards. Read the full cancellation information and Terms & Conditions for details of refunds, amounts payable and any applicable charge.
Homesure service plans
Simple service plans. Straightforward support. Help when your home needs it.
Homesure plans are service agreements and are not insurance policies. Eligibility, service limits, exclusions and terms apply. Please read the Plan Summary and Terms & Conditions before joining.
