Find clear answers about Homesure service plans.

Repair requests cannot currently be made during the first 30 days from the start date of the plan. Where your plan includes a boiler, the annual boiler service becomes available after the plan has been in place for more than 12 months. The Terms & Conditions set out the dates that apply to your plan.

The Plan Summary is the document that sets out the details of an individual plan, including the plan start date and which services and appliances are included. It works alongside the Terms & Conditions. If you have questions about what your plan includes, contact Homesure.

Service limits apply to all plans: a maximum of £500 for an individual repair or replacement request, a maximum of £2,000 total during each Plan Period, and no repair requests during the first 30 days of the plan. Where your plan includes boiler servicing, the annual boiler service is available after more than 12 months. Full limits are shown on each plan page and in the Terms & Conditions.

No. Homesure plans are for domestic household use. Commercial or business use is excluded from all plans.

Each service plan has its own list of services, conditions and exclusions. Read the Plan Summary and Terms & Conditions before joining.

Every Homesure plan has specific inclusions and exclusions. Things generally not included include faults that existed before the applicable service start date; faults you knew, or reasonably should have known, about before joining; faults already covered by a manufacturer’s or supplier’s guarantee; unregistered products or appliances; routine maintenance, cleaning or servicing unless expressly included; cosmetic damage; unauthorised repairs; commercial or business use; neglect, deliberate damage or failure to follow manufacturer instructions; and services or components excluded by the selected plan. Plan-specific exclusions also apply. Please read your Plan Summary and the Terms & Conditions before joining.