Repair request
Tell Homesure about a problem with a service included in your plan.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.
Existing customers
Help with your Homesure plan.
Request a repair, ask a billing question, update your details or contact the Homesure team.
Support routes
Choose the right next step.
A plan number can help Homesure locate your details, but it is not required for general enquiries.
Account changes
Ask the team about customer details or payment questions.
Plan documents
The current Homesure Terms & Conditions (28 September 2026) — see the documents below.
Plan documents
One set of terms for every customer.
All Homesure customers are covered by the current Terms & Conditions dated 28 September 2026. These set out what each plan includes, the service limits and exclusions that apply, and how to request assistance. If you have a question about your plan, contact the team.
- Terms & ConditionsThe current terms for all Homesure plans, last updated 28 September 2026.
- Cancellation PolicyYour cooling-off period and how to end your plan.
- Complaints PolicyHow to raise a complaint and what happens next.
- Privacy PolicyHow Homesure uses and protects your information.
- Vulnerable CustomersExtra support if your circumstances make things harder.
- AccessibilityOur accessibility statement and how to ask for help.
Homesure service plans
Homesure customer support is here to help.
Compare Homesure service plans or speak to the team about the right next step for your home.