Join
Choose Complete Home Care and the payment frequency that suits you. Your plan documents confirm the agreement length and payment dates.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999 — available 24 hours a day and free to call.
Smell gas or suspect a gas or carbon-monoxide emergency?
Call the National Gas Emergency Service immediately: 0800 111 999
Available 24 hours a day and free to call.
Complete home plans
Complete Home Care
Boiler, central-heating and eligible appliance services in one plan.
£36.98/month
Quarterly and annual payment amounts are shown below.
What’s included
Service categories listed in Complete Home Care.
- Boiler
- Annual boiler service after the first 12 months
- Central heating
- Eligible household appliances
- 24/7 emergency assistance line
Service categories are shown as a summary. The Homesure Terms & Conditions (28 September 2026) confirm the full services, conditions, eligibility requirements and exclusions for this plan.
Payment options
Choose how you pay.
- Monthly
- £36.98/month
- Quarterly
- £97.98/quarter
- Annual
- £348.98/year
Your selected payment arrangement will be shown before you join.
Before you choose
Key service limits
There is no stated limit on the number of repair requests, subject to the individual and Plan Period service limits, eligibility, exclusions and Homesure Terms & Conditions.
- 01Maximum £500 for an individual repair or replacement request
- 02Maximum £2,000 total during each Plan Period
- 03No repair requests during the first 30 days of the plan
- 04Annual boiler service available once the plan has been held for more than 12 months
Important exclusions
The following is a summary only. Plan-specific conditions and exclusions apply.
- Boilers over 15 years old
- Boilers not serviced within the preceding 12 months
- Boilers not fed by mains gas
- LPG, oil-fired and warm-air systems
- Air-source and solar systems
View all exclusions (32)Show fewer
- Boilers over 60kW/hr
- Boilers serving homes with more than six bedrooms
- Specified thermal-storage systems
- Routine adjustment of boiler controls
- Power flushing, de-sludging and descaling
- Certain blockages and air locks
- Routine central-heating balancing
- Certain replacement tanks, cylinders and radiators
- Intermittent faults not detected during an engineer visit
- Internet-connected heating controls
- Frozen pipes and condensate pipes or outlets
- Keston, Ferroli and Chaffoteaux manufactured boilers
- AGAs and gas tumble dryers
- Appliances not registered on your Plan Summary
- Appliances used for commercial or business purposes
- Appliances still within a manufacturer parts-and-labour guarantee
- Routine cleaning, maintenance and cosmetic damage
- Faults arising before the applicable service start date
- General maintenance such as dripping taps and overflows
- External plumbing fixtures and external pipework
- Leaks occurring only while an installation is in use, including certain waste-pipe leaks
- Replacement of sanitary ware
- Replacement or repair of domestic items and their hoses
- Shared drainage facilities
- Macerators
- Certain replacement toilet bowls and cisterns
- Cosmetic matching of replacement parts
Read the full applicable Terms & Conditions before joining.
How this plan works
Three steps, start to finish.
Homesure is your single point of contact for everything included in this plan.
Contact
When something goes wrong, contact Homesure and describe the problem.
Next step
Homesure reviews the repair request against the services included in your plan and explains what happens next.
Compare levels
Complete Home Care alongside the other Complete Home Care plans.
Service
Complete Home Care
Complete Home Care+
Boiler
Included in Complete Home Care
Included in Complete Home Care+
Annual boiler service after the first 12 months
Included in Complete Home Care
Included in Complete Home Care+
Central heating
Included in Complete Home Care
Included in Complete Home Care+
Plumbing
Not included in Complete Home Care
Included in Complete Home Care+
Drainage
Not included in Complete Home Care
Included in Complete Home Care+
Eligible household appliances
Included in Complete Home Care
Included in Complete Home Care+
Service agreement model
Clear services, clear terms.
The essentials are set out before you choose your plan.
Plan fee
You choose a plan and payment frequency before joining.
Repair request
When you need help, contact Homesure with the details.
Plan terms
The Terms & Conditions explain the services included.
Complete Home Care FAQs
Before you choose this plan.
What is included in Complete Home Care?
Complete Home Care lists these service categories: Boiler, Annual boiler service after the first 12 months, Central heating, Eligible household appliances, 24/7 emergency assistance line. The Terms & Conditions confirm the full services, conditions and exclusions.
When can I use this plan?
Repair requests cannot currently be made during the first 30 days from the start date of the plan. Where your plan includes a boiler, the annual boiler service becomes available after the plan has been in place for more than 12 months.
How do I request a repair?
Contact Homesure with the details of the problem. The team will ask questions about the issue and explain the appropriate next step for the services included in your plan.
Can I cancel?
Yes. For a distance or off-premises service contract, you normally have a statutory 14-day cancellation period beginning on the day after the contract is entered into. You can also ask to end your plan afterwards. See the cancellation page and Terms & Conditions for the full provisions.
Homesure service plans
Ready to choose Complete Home Care?
Compare Homesure service plans or speak to the team about the right next step for your home.