Choose
Select the boiler plan that matches the service categories you want included.
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BOILER SERVICE PLANS
Help keep your home warm and your boiler running.
Homesure boiler service plans are built around practical support for eligible boiler and heating issues, with clear plan terms and a team to contact when you need assistance.
Boiler support
Practical help for one of the hardest-working parts of your home.
Choose the boiler-related services you want included, then use Homesure as your first point of contact when you need help under the plan.
Contact
If something goes wrong, contact Homesure with the details of your repair request.
Arrange
Where appropriate under your plan, Homesure helps arrange the next step.
Boiler plans
Compare Boiler Basic, Boiler Total and Boiler +.
Compare the included services and payment options, then read the applicable plan documents before joining.
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Before you choose
Key service limits
There is no stated limit on the number of repair requests, subject to the individual and Plan Period service limits, eligibility, exclusions and Homesure Terms & Conditions.
- 01Maximum £500 for an individual repair or replacement request
- 02Maximum £2,000 total during each Plan Period
- 03No repair requests during the first 30 days of the plan
- 04Annual boiler service is available after more than 12 months on plans that include boiler servicing.
Important exclusions
The following is a summary only. Plan-specific conditions and exclusions apply.
- Boilers over 15 years old
- Boilers not serviced within the preceding 12 months
- Boilers not fed by mains gas
- LPG, oil-fired and warm-air systems
- Air-source and solar systems
View all exclusions (17)Show fewer
- Boilers over 60kW/hr
- Boilers serving homes with more than six bedrooms
- Specified thermal-storage systems
- Routine adjustment of boiler controls
- Power flushing, de-sludging and descaling
- Certain blockages and air locks
- Routine central-heating balancing
- Certain replacement tanks, cylinders and radiators
- Intermittent faults not detected during an engineer visit
- Internet-connected heating controls
- Frozen pipes and condensate pipes or outlets
- Keston, Ferroli and Chaffoteaux manufactured boilers
Read the full applicable Terms & Conditions before joining.
Boiler replacement contribution
A contribution may apply where a boiler is uneconomical to repair.
- Boiler aged 1–4 years
- Up to £500
- Boiler aged 5–7 years
- Up to £250
- Boiler over 7 years
- No contribution
This is not a guaranteed replacement boiler. The contribution is subject to the contractual calculation and all applicable conditions.
Plan comparison
Boiler plan service categories.
Service
Boiler Basic
Boiler Total
Boiler +
Boiler
Included in Boiler Basic
Included in Boiler Total
Included in Boiler +
Annual boiler service after the first 12 months
Included in Boiler Basic
Included in Boiler Total
Included in Boiler +
Central heating
Not included in Boiler Basic
Included in Boiler Total
Included in Boiler +
Plumbing
Not included in Boiler Basic
Not included in Boiler Total
Included in Boiler +
Drainage
Not included in Boiler Basic
Not included in Boiler Total
Included in Boiler +
Eligible household appliances
Not included in Boiler Basic
Not included in Boiler Total
Not included in Boiler +
Complete Home Care
Want more of your home in one place?
Complete Home Care brings multiple home-service categories together within one Homesure plan, with pricing shown clearly before you enquire.
Explore Complete Home CareService agreement model
Clear services, clear terms.
The essentials are set out before you choose your plan.
Plan fee
You choose a plan and payment frequency before joining.
Repair request
When you need help, contact Homesure with the details.
Plan terms
The Terms & Conditions explain the services included.
Boiler FAQs
Questions before choosing.
What is included in each boiler plan?
Boiler Basic includes boiler services. Boiler Total adds the listed central-heating-system services. Boiler + adds plumbing and drainage. Appliances are not included in these boiler plans.
How do I request boiler help?
Contact Homesure with the details of the issue. The team will assess your service request and explain the next step available under your plan.
Are existing faults included?
No. Faults, breakdowns or other issues that arose before the applicable service start date are not included. This also includes issues that existed at the start of the plan which you knew, or reasonably should have known, could result in a repair request.
Homesure service plans
Choose boiler support with clear plan terms.
Compare Homesure service plans or speak to the team about the right next step for your home.